Long-term services and supports (LTSS) covers a broad range of day-to-day services and supports needed by people with long-term conditions, disabilities, or frailty. States are increasingly shifting to managed care models for LTSS, known as MLTSS, which enables states to deliver higher quality care and improve health outcomes of Medicaid recipients.
MLTSS plans employ care coordinators, who determine holistic needs, ensure appropriate care, and build care plans. The care coordinator acts as a trusted point of contact to coordinate care, support caregivers, and monitor progress.
By working with their care coordinators on ensuring whole-person care, MLTSS beneficiaries can improve their quality of life and regularly re-evaluate their needs.
Americans increasingly wish to be cared for in their homes by people they trust. MLTSS increases access to home- and community-based services (HCBS), which enables people with disabilities of all ages to live as independently as possible and fully participate in their communities as they choose.
— Inclusa MLTSS beneficiary